Privacy & Policy

1. Information We Collect

We may collect the following information when you place an order or contact us:

• Full name
• Phone number and email address
• Delivery address
• Order details and payment confirmation information
• Information you voluntarily provide when contacting us or submitting a form

We collect information relevant to fulfilling orders, providing customer support, and operating our website.

2. How We Use Your Information

We use your information to:

• Process and confirm orders.
• Arrange product delivery.
• Verify payments and maintain transaction records.
• Respond to customer inquiries.
• Send order confirmations and delivery updates.
• Maintain website security and prevent fraudulent activity.
• Meet applicable legal and business recordkeeping requirements.

We do not use your information for unrelated purposes without an appropriate lawful basis.*

3. Payment Security

ADDHISSON may offer Cash on Delivery (COD), bKash, and bank transfer.

We may retain relevant transaction references and payment confirmation records. We do not request your bKash PIN, OTP, banking password, or other confidential security credentials.

Please never share these credentials with anyone claiming to represent ADDHISSON.

4. Sharing Your Information

We may share the information necessary to complete an order with:

• Courier and delivery service providers.
• Payment service providers.
• Website hosting and technical service providers.
• Relevant authorities where disclosure is required by law.

We do not sell your personal information to third parties.

5. Data Storage and Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

Information is retained only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, and applicable recordkeeping obligations.

No method of electronic storage or transmission can be guaranteed to be completely secure.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, remember preferences, and understand website usage.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functions.

7. Third-Party Services

Our website may use third-party services for payment processing, delivery, website hosting, or other operational purposes. These providers may handle information according to their own policies and applicable requirements.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information.

We may need to retain certain records where required by law or for legitimate business purposes.

9. Children's Privacy

Our website is intended for customers who can legally enter into a purchase transaction. If a parent or legal guardian believes a child has submitted personal information inappropriately, they may contact us to request assistance.

10. Changes to This Policy

We may update this Privacy Policy when our business practices, services, or legal obligations change. The latest version and revision date will be displayed on this page.